Welcome to the CHV Family!
Thank you for choosing us to care for your pet. Since opening in 2015, we’ve built incredible relationships with our clients and consider them part of our family. As our clinic has grown, we’ve worked hard to ensure timely access to care for all our clients, including offering same-day urgent appointments and drop-off options.
To help us manage this demand and reduce no-shows, we’ve implemented a $75 deposit for all new client appointments. This deposit is equivalent to our standard exam fee and will be applied to your first invoice. The deposit helps ensure that appointment slots are utilized and allows us to provide timely care to all pets.
Deposit Policy Details:
- Refunds: You’ll receive a full refund if you cancel at least 1 full business day before your appointment. For example, for a Monday appointment, you must notify us by noon on Friday.
- Rescheduling: If an emergency occurs or you notify us at least 1 day in advance, we’ll apply the deposit to a new appointment when you reschedule with us.
We appreciate your understanding and look forward to serving you and your pet for years to come!