We want getting your pet’s medications to be simple, reliable, and convenient. Whenever possible, we’ll help you choose the option that works best for you — whether that means picking a medication up at CHV, having it shipped directly to your home, or using another pharmacy you prefer.
When you purchase through CHV or our online pharmacy, your prescription stays connected to the medical team caring for your pet, and your purchase also supports a locally owned veterinary practice in Charleston. If another pharmacy is the better fit, we’re still happy to help you use it.
Option 1: In-House Pharmacy at CHV
For medications we stock, filling directly through Charleston Harbor Veterinarians is often the fastest and easiest option.
- Often available the same day
- Clear directions and support from our team
- Connected directly to your pet’s medical record
- Easy help if the medication, dose, or instructions need to change
- After-hours pickup may be available through our on-property lockbox when arranged in advance
Option 2: CHV Covetrus Online Pharmacy
If you prefer home delivery, our online pharmacy is often the easiest option. We can help get the prescription or order started and send you a direct link so you can review it and complete the purchase from home.
- Home delivery
- Autoship and refill reminders
- Prescription approval stays connected with CHV
- Competitive pricing with manufacturer promotions and coupons when available
- No extra trip to a retail pharmacy
If you would like help getting an order started, just ask our team.
Option 3: Purina Pro Plan Vet Direct
If your pet is on a prescription Purina diet, Vet Direct is a convenient way to have food delivered to your home.
- Home delivery and recurring shipments
- Streamlined authorization through CHV
- Prescription and non-prescription Purina diets
- Manufacturer promotions and discounts may be available
Option 4: Another Pharmacy You Prefer
You are always welcome to use another pharmacy. Our goal is to make the process simple while using prescription workflows that are reliable and easy for everyone to track.
Online pharmacies and retailers
Chewy and several other major online retailers send prescription requests through electronic systems that our team monitors and can approve directly. Current Vetsource-supported retailers include Amazon Rx, BaxterBoo, ChowHound, Costco Online, Dutch, Family Farm & Home, Feeders Pet Supply, Petco Online, PetFlow, PetSmart Online, Pet Supplies Plus, and Vetcove. Participating retailers may change over time.
Local retail pharmacies
If your pharmacy is not part of one of those electronic systems, send us the pharmacy’s fax number and we can fax the prescription directly to them.
If you want the prescription yourself
We can provide the original signed prescription for you to pick up at CHV, or we can mail the original to you by regular USPS mail at no charge.
Flea, Tick & Heartworm Prevention
We have worked to make purchasing prevention directly through CHV both convenient and competitively priced.
- 12-month pricing is intentionally low and generally provides our best pricing per dose.
- Full-year injectable protection may be available with ProHeart 12 + Bravecto Quantum when medically appropriate.
- Six-month supplies are also available when that fits your needs better.
- Think you found it for less? Show us the checkout price for the same product and quantity. We’ve worked hard to keep our prevention pricing competitive, and we’ll see what we can do.
- For smaller quantities, our online pharmacy or Chewy autoship may be the easiest option so medication arrives automatically when needed.
FAQ
Do you have to approve every prescription request?
Yes. Prescription medications require review and authorization by one of our veterinarians before they can be dispensed by another pharmacy.
Can I use CVS, Walgreens, Publix, Costco, or another local pharmacy?
Yes. If you prefer a local pharmacy, provide us with the pharmacy’s fax number and we can send the prescription directly. If we carry the medication at CHV or can have it shipped through our online pharmacy, we may also let you know about those options in case they are more convenient.
Do you still charge a call-in prescription fee?
No. We have discontinued the $5 call-in prescription fee and annual call-in pass.
Can you email the prescription to me?
No. If the prescription is being provided to you rather than transmitted directly to the pharmacy, South Carolina requires an original signed prescription. An emailed or scanned copy sent to you is not a legal substitute for that original. We can provide the signed original for pickup or mail it to you at no charge. If you are using an outside pharmacy, we can often transmit the prescription electronically or fax it directly to the pharmacy instead.
What if I need the medication today?
Let us know. We will first check whether we can fill it at CHV that day. If not, we can help get the prescription to the pharmacy you choose as quickly as possible.
What if I already placed an order through Chewy or another online pharmacy?
Prescription orders still require veterinary authorization before the medication can be filled. We can check whether the request has already reached us before creating or sending anything else.
What if my pet has not been seen recently?
We may need an exam or updated testing before refilling certain medications so our veterinarian can prescribe safely and appropriately. Requirements can vary by medication and your pet’s medical history.
Why might CHV or the CHV Online Pharmacy be suggested first?
Keeping prescriptions connected to CHV makes it easier for our team to track approvals, answer questions, make changes when needed, and help avoid delays. It may also save you an extra trip. If another pharmacy works better for you, we are happy to help with that too.